Change of mind
If you have changed your mind and the items are unsuitable then please contact us within 14 days of receipt of the goods to arrange a refund. You will incur the carriage charge for return of the goods. Please note that refunds are subject to the provided goods being in perfect, unused condition and complete in their unopened original packaging. Please allow 14 working days for this process.
All shipping back to Vietnamese Coffee Co is to be paid for by the customer. We recommend that your carrier provides you with ‘proof of delivery’ as Vietnamese Coffee Co cannot be held responsible for goods lost or damaged in transit.
Damaged or Incorrect orders
If for any reason your order is incorrect or damaged then Vietnamese Coffee Co will offer a replacement or refund, please contact us to arrange the return of the goods.
Free delivery is within the UK only and is sent via Yodel Direct. *To qualify for this offer you must have spent £30 or more after any discount is applied.
How we work
We want the coffee to arrive with you as fresh as possible. With that in mind, we usually process and despatch your order on the day it’s received.
All items will be sent by Yodel Direct and the delivery aim is 3-5 Business days. Some areas of Scotland and the Channel Islands may incur additional charges. We will confirm postage options/cost after order is placed.
All items for Ireland delivery will be sent by Royal Mal or Fastway Couriers . Delivery options are:
International Standard – Delivery aim 3-5 Business Days.
Fastway Couriers – 48 Hours.
Items will be posted to the shipping address received during the checkout process.
Postage and packaging costs will be quoted at time of order.